customer support was amazing. Effie went above and beyond to answer any questions I had before and after the delivery of the product in the most prompt way. she even went to the lengths of responding during public holidays and created a video for me to help me assemble the base. this is customer support Masterclass for me. the delivery was slightly delayed but this was due to the local courier provider -I was actually told to go and pick up the parcel myself instead of them delivering it in the end. As far as product quality is concerned I have only used it a few times, hopefully it will match the customer support quality!
Reactie van leverancier:
Hahaha, thank you so much my dear, but I'm also sorry that the express delivery didn't deliver it to your home in person. I don't know about this situation, but I will definitely instruct the transportation company to do this next time you place an order. I hope you have a good product experience!
30 Mar 2024